In Acrelia we are committed to providing an email marketing and SMS platform that is not only powerful and secure, but also reliable and oriented to operational excellence. Therefore, we are proud to announce that we have obtained the ISO 9001 certification, an international recognition that accredits the quality of our management processes and our commitment to continuous improvement.
This achievement adds to our existing certifications, ISO 27001 and ENS Medium Level, and consolidates our holistic approach to three key pillars: security, compliance and service quality.
What does it mean to be ISO 9001 certified?
ISO 9001 is one of the most recognised quality standards worldwide. Issued by the International Organization for Standardization (ISO), it sets out the requirements that a Quality Management System (QMS) must meet to ensure that an organisation delivers products and services that consistently meet customer expectations and applicable regulations.
Why is ISO 9001 important?
In the field of email marketing, quality is not only limited to the creation and delivery of email campaigns: it also encompasses the management of internal processes, customer care, technological development, incident management, documentation of procedures and continuous evaluation of results.
Being ISO 9001 certified means that at Acrelia we have implemented a work methodology based on:
- Customer focus: We actively listen to our users to adapt our services to their needs.
- Process management: We standardise our operations to ensure predictable and efficient results.
- Data-driven decision making: We evaluate performance using objective indicators.
- Continuous improvement: We identify opportunities for improvement in all areas of the organisation.
- Management commitment: Top management leads and drives the quality management system.
Advantages of ISO 9001 certification
Implementing a quality management system according to ISO 9001 has multiple benefits, both internal and external:
- Increased customer satisfaction: Thanks to a more agile service, better defined processes and more effective responses.
- Reduction of errors and rework: The standardisation of processes minimises incidents and improves efficiency.
- Greater transparency: All processes are documented and audited, which generates trust and credibility.
- Adaptability to change: Constant evaluation allows the organisation to better respond to market needs and new regulatory requirements.
- Improved internal climate: Clear responsibilities and objectives contribute to team well-being.
ISO 9001, together with ISO 27001 and ENS, reinforces our commitment to excellence
Obtaining this certification aligns with our vision to offer not just an email marketing and SMS tool, but a robust, secure and trusted platform for businesses and organisations.
We already had:
- ISO 27001, which guarantees information security and data protection.
- Certification in the National Security Scheme (ENS) Medium Level, which ensures compliance with the requirements demanded by the Spanish public administration in terms of security.
Now, with ISO 9001, we add a third layer to our commitment: quality in every process, from product development to after-sales service.
An email marketing platform certified in quality, security and compliance
The ISO 9001 certification is much more than a seal: it is a guarantee that in Acrelia we work every day under a model of continuous improvement that puts our customers at the centre. From the reliability of campaign management to customer service, from technical management to internal processes, every area of our company is quality-oriented.
We will continue to work to maintain and exceed these standards, consolidating Acrelia as one of the most reliable and complete email marketing platforms on the market. We appreciate the trust of all our customers and invite you to continue to grow with us, now also with the quality assurance offered by ISO 9001 certification.
