Support

Any questions?

Find the answer to the most frequent doubts and questions in this section.

Contacts

Contacts

Learn how to create and manage your contact lists in Acrelia News.

Campaigns

Campaigns

Find out how to design your email campaigns more effectively.

Statistics

Statistics

Understand all the information provided by Acrelia News statistics.

Configuration

Configuration

Know how to set up your account, your payment information and other advanced options.

Contacts

"View in browser", "Unsubscribe from this list" or "Update my data" links in campaign previews

My subscribers are not receiving my mailings

How does unsubscribing work?

Why do my subscribers receive duplicate copies of my campaigns?

How to duplicate a segment

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Campaigns

Troubleshooting with images

How to create a campaign with my own HTML code

About the width of templates and campaigns

How to delete a campaign

How to create and configure an A/B test in Acrelia

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Stats

Export statistics

Types of Statistics

My open rate is low or non-existent

My statistics report shows an unusual number of openings

How do we keep record of email openings?

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Resources

How to create a campaign to update your contact details

Create and customize a Subscription Form in a few seconds

How to categorise your templates

Using templates for my sendings

Templates vs Campaigns

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Settings

Check or change my payment information

Delete my Acrelia News account

How to generate API keys in Acrelia News

How to create users and assign permissions

Security and password protection policies

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Agency Edition

Subaccounts' usage statistics

Massive contact management

Bulk send to multiple sub-account lists/segments

Subaccounts control panel

Multi-account function: How to create sub-accounts?

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SMS

Advanced segmentation in SMS

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Email list verify

How to verify an email list

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If you haven't found the solution to your problem, contact us.