Contacts

Setup my contact lists properly
Contact lists are much more than a name under which your contacts are gathered. Pay attention when setting up a list to define which details of your contacts should be stored and what information should be disclosed to them in...

Understand the status of my contacts
Each contact of your list is assigned a status. Status allow us to make decisions when you perform sendings and allow you to monitor the quality of your contact lists.     What does each status mean? Active: A contact who will...

Import contact lists
In order to import contacts to your Acrelia account you have different possibilities depending on the size of your database and where you have it located. Importing a csv file from the computer Copy / Paste contacts Import from external...

Custom fields
Custom fields allow you to store extra information about your contacts and customize your communications. You can choose what extra information you want to keep of your contacts by editing the configuration of the list to which they belong.   Create...

Notify me when people subscribe to my lists
If you want, you can be notified every time one of your lists suffer any change, for example if a new contact subscribes to your list or if anyone unsubscribes. The option to receive notifications or not can be setup...

How to create and use segments
Segments allow you to filter contacts in a contact list according to different criteria in order to send them a campaign. Acrelia News allows you to segment your contact lists based on: The interaction of your subscribers. Which users have...

Opt-in, Confirmed opt-in and Doble Opt-in Lists
The way you add contacts to your lists largely determines the results obtained on your email marketing campaigns. Whatever method you use to get your contacts, remember to always have their consent. Contact lists can be classified according to the...

How do I merge one list with another?
Create new lists by merging existing ones is very easy amb Acrelia News. If agencies usually prefer to work with separate contact lists to better control a portfolio made of independent customer accounts, the majority of users finds it more...

About role-based addresses
Contrary to personal email addresses which are associated with a particular person, so-called “role-based” email addresses (like admin@, support@, contact@) are usually generic email addresses of a company, department, or position. Most of the time, they include a distribution list...

Why all my contacts are not imported?
Since quality mailing lists are the key to success of any email campaign, Acrelia News features an automatic quality-check of all the contacts you are adding to your lists. When you import a list into Acrelia News, your file is...