Contacts

How to modify the information that appears in the footer of my newsletters
When you create a new list in Acrelia News you must fill in the contact information. By default it is autofilled with the data of your company (the one you indicated when registering on the platform), but if you need...

Advanced segmentation
Advanced segmentation allows you to create segments where "and" type conditions coexist with "or" type conditions thanks to "segment of segments", which allow you to create segments from others and define whether the condition to be met is that the...

Delete matching contacts from another list
Sometimes you may be interested in deleting contacts from one list that also appear in another. To do this, follow these steps: Go to the "Contacts - Delete contacts" section of the main menu. Select the list and in "Data...

Bulk removal of contacts from a list
Removing individually or massively contacts from a list is very easy in Acrelia News. You can do it by manually selecting contacts from a list or massively, importing a file with all the emails you want to delete.   Delete contacts...

How to create and import my contact lists
With Acrelia you can create and configure contact lists to receive your email campaigns. In this article we explain you how to create a contact list and how you import your email directions.  In this article:  How to create a...

Why is my CSV file not imported correctly?
If you have made an import and when you check the report from "Configuration - Notifications - Imports" you see that the contacts have not been added, it is because your file is not quite correct. Below, we will help...

Why are there pending contacts on my list?
When a user subscribes to your list, they automatically receive a confirmation email. If the new subscriber validates it, i.e. clicks on the link in the email, they will appear on your list as "Active". But, if the user does...

How to use contact groups
Contact groups allow you to group and categorise your contacts, we can consider them as tags. These allow us to later segment our database and send personalised communications. How to create a contact group How to assign a contact group...

How to unblock a user's account
If a user (not admin) enters the password incorrectly more than 3 times, the system will lock the user for security. As an administrator, you can unlock the user yourself without the need to contact Acrelia's support team.  You can...

How to send a campaign only to those contacts who have already received a previous campaign
Sometimes you may need to send a campaign to only those contacts you sent a previous campaign to. To do this, you will need to create a segment (or filter) that includes the subscribers who received the campaign and send...