Contacts

My subscribers are not receiving my mailings
When one of your contacts has not received your campaign it is likely to be because of their spam filter. Spam filters evaluate many aspects of your email before it reaches its destination and can intervene in completely legitimate campaigns....

"View in browser", "Unsubscribe from this list" or "Update my data" links in campaign previews
The "view in browser", "unsubscribe from this list" or "update my data" links are generated when you send a real campaign and are personalised for each subscriber who receives the newsletter. The preview is not a normal sending, it is...

Reasons why valid emails may appear as a Hard Bounce
A bounce is an email that has been returned because it could not be delivered to its recipient. Usually the server informs the sender of the reason why the email did not arrive (you can check it in the sending...

How to view the statistics of a specific contact
If you want to improve your email marketing results, the statistics of your campaigns are essential. With Acrelia News you can also see the total interaction of a particular contact with all your campaigns. From Contacts - Manage contacts, in...

Problems with contact imports
One of the first steps to be able to send with Acrelia News is to import contacts. You will see that it will be very easy. When you import contacts to our platform you will not have to worry about...

Adding hidden fields to a list
Hidden fields are those fields that you can use to store information and are used later for segmentation. They are called "control fields". In Contacts - Custom fields you have the option to create fields that you can configure as...

How do I find out why someone unsubscribed from my newsletter?
Analysing the reasons why a subscriber has unsubscribed from your contact list is essential to prepare your email marketing strategy and know how to improve it. When a user unsubscribes, the Acrelia News platform asks them why they want to...

Identify inactive subscribers
Inactive subscribers are those who do not interact with our mailings: those who do not open our emails and if they do, they do not take any action on the content sent. How can we detect these users? When you...

How to duplicate a segment
In Acrelia News we know how valuable your time is and therefore, to speed up the segmentation process, we give you the opportunity to duplicate segments with a single click. Go to Contacts - Segments. In the options panel on...

How to check if you have imported a field correctly
To find out if you have imported the value of a field from your list correctly, there is a very simple and quick method. Go to Contacts - Segments, create a new segment and select the list in which you...