How do I find out why someone unsubscribed from my newsletter?

Analysing the reasons why a subscriber has unsubscribed from your contact list is essential to prepare your email marketing strategy and know how to improve it.

When a user unsubscribes, the Acrelia News platform asks them why they want to unsubscribe. The user is obliged to complete this form.  

If you look at the statistics of a particular campaign you can see the number of people who have unsubscribed and the reasons why they have done so. Go to Stats - Campaign stats and access the campaign you are interested in.

In the "View unsubscribes" link you can see what reason each user has given for unsubscribing. 

You can also check it from the specific statistics of each user. Check how by accessing this link: How to view the statistics of a specific contact.